Privacy Policy

1. Scope

This Privacy Policy describes how Lunavra FireSafe (“we”, “us”) collects, uses, and safeguards personal information when you use our website and e-learning services.

2. Data we collect

• Account data: name, email, password hash, organization.
• Usage data: course progress, quiz results, timestamps, device/browser details.
• Transaction data: purchased courses, amounts, currency, last four digits of card (if applicable).
• Support data: messages you send to our team.

3. How we use data

• Provide and improve courses and assessments.
• Authenticate users and prevent fraud or abuse.
• Comply with legal obligations and billing requirements.
• Analyze aggregated usage for product decisions.

4. Cookies

We use essential cookies for sign-in and preferences, and optional analytics cookies. You can manage analytics cookies via the cookie banner. Declining analytics will not limit core functionality.

5. Sharing

We may share data with processors who support our services (e.g., hosting, email). These parties are bound by confidentiality and data protection obligations. We do not sell personal data.

6. Security

We apply access controls, encryption in transit, and secure development practices. No system is perfectly secure; we encourage strong passwords and multi-factor authentication when available.

7. Retention

We keep personal data for as long as your account is active or as needed to provide services, comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Your rights

Depending on your location, you may request access, correction, deletion, or portability of personal data, and object to certain processing. To exercise rights, contact us at [email protected].

9. International transfers

Where data moves across borders, we apply appropriate safeguards such as standard contractual clauses and regional data hosting when required.

10. Contact

Questions about this policy can be directed to: [email protected] or +1 (415) 555-0147.